Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Conditions for Returns
To be eligible for a return, items must:
- Be in original, unused condition
- Include all original packaging and tags
- Not be damaged, altered, or show signs of wear
- Be returned within 30 days of delivery
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Items damaged due to misuse or normal wear
- Items returned after the 30-day return period
- Items without original packaging or tags
How to Initiate a Return
To start a return:
- Contact us at info@grexhlix.world with your order number
- Provide a reason for the return
- We will provide you with a return authorization and shipping instructions
- Package the item securely in its original packaging
- Ship the item back to us using the provided return address
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. We recommend using a trackable shipping method and retaining proof of shipment.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).
Exchanges
If you need to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability. You may be required to return the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received your refund within 10 business days after we've processed it, please check with your bank or credit card company. If the issue persists, contact us for assistance.
Contact Us
For questions about returns or to initiate a return, please contact us at:
Email: info@grexhlix.world
Phone: (201) 899-5874
Address: 59 W 22th St, New York, NY 10020, USA